As the purser, you would ensure that all crew within your cabin deliver the highest level of customer service. You would also give feedback on their performance and try to boost sales of duty-free items. Most airlines require between two to five years of experience to become a purser.
From the role of purser you can progress to senior Cabin Crew. This position is also known at some airlines as cabin supervisors or cabin service directors. The role is very similar to that of purser except you have responsibility for all Cabin Crew on board, not just in one particular cabin. All Cabin Crew and the purser and/or chief purser would report to you. You would usually be involved with training and supervising new recruits and would have to ensure all relevant paperwork was completed at the end of the flight.
Some air Cabin Crew may also wish to move on to become VVIP Cabin Crew. This type of work is carried out with very important private clients usually on private aircraft. The clients are typically prestigious and may include government officials or royal families. Therefore, the highest level of service is expected and employers usually require at the very least two years' experience of working in premium (business or first) class. Many VVIP positions are based in wealth areas of the Middle East.
Some Cabin Crew members may decide that they want to move into ground-based operations such as Cabin Crew training or recruitment, passenger services or crew controller.
Air Cabin Crew are the main point of contact for air passengers and are responsible for ensuring that they have a safe journey, as well as one that is pleasant and comfortable. Cabin Crew teams are trained to deal with the safety and security of passengers during a flight, which can include directing passengers in emergency situations. They also prepare the aircraft for flight and deal with passenger needs, including serving food and drink and providing assistance with boarding and disembarking.
Before boarding the aircraft, the air Cabin Crew are briefed about their flight. Then, once on board, they may be responsible for checking the plane is clean and tidy and stocked with food and drinks checking emergency equipment is working liaising with other airport staff, such as ground handling services, about aircraft load weight and passenger numbers overseeing the boarding of passengers making sure passengers' hand luggage is safely stored away and that all passengers are wearing seat belts informing passengers of the aircraft safety procedures serving and selling meals, drinks, gifts and duty-free products communicating with the pilot or captain during the flight and sharing information with passengers dealing with any problems that passengers have during the flight, for example if they fall ill or if they are disturbing other passengers making sure passengers disembark safely on landing.
In addition to these tasks, air Cabin Crew are also required to complete paperwork such as flight reports and bar paperwork.
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Hours and environment
There is no typical working week for air Cabin Crew. They work irregular hours including nights, public holidays and weekends. Part-time and seasonal work may also be possible.
Cabin Crew have to be flexible about the routes that they fly. Some air Cabin Crew may work only on short flights, such as European or internal flights. Others may work on long-haul flights, with long periods spent away from home.
The working environment is demanding. Cabin space is restricted and the galley where cabin crew prepare meals and refreshments is a small area. A lot of time is spent moving from galley to cabin, standing up and attending to passengers. Cabin Crew may experience jetlag due to crossing different time zones in a single flight.
Air Cabin Crew wear a uniform and must be well groomed, with no visible tattoos or body piercings. They must clearly wear their company identification badge/pass at all times.
Cabin Crew
Career
Guide
Capt Shekhar Gupta [ Pilot]
Pragati Srivastava [ Air Hostess]
Language: English
ISBN: 9781301650040
Copyright : (c) 2013 Shekhar Gupta
Product Details : Paperback:
Publisher: CreateSpace Independent Publishing Platform
Language: English
ISBN-10:
ISBN-13:
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